Terms & Conditions
Change of Mind policy
If for any reason you change your mind on your jewellery purchase we will gladly refund the total price within 7 days of purchase of goods. Goods are eligible for the 7 day Change of Mind policy provided that they are in As New Condition and are accompanied by proof of purchase and original packaging and with all paperwork (such as diamond certificates). ‘As New Condition’ means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of ‘As New Condition’ is at the sole discretion of The Diamond Tree Jewellery Studio. Special orders/custom makes and repairs are not eligible for the 7 day Change of Mind policy.
Please note that: our studio only carries a small amount of cash change.
Refunds of cash payments will be made by, direct credit or to a debit card in the name of the Customer;
refunds will only be made to the debit/credit card or finance account used for the original purchase, so please be aware of this if you intend to return an item given to you as a gift.
For online returns via post, please contact us on 0491 626 582 or firstname.lastname@example.org with your order number.
Special Orders/Custom Created Jewellery
A deposit must be paid for a special order/custom made jewellery (for example, where a specific size or metal type for goods has been requested by the customer, or the goods have been resized, designed or engraved at the customer’ request, or a custom made jewellery piece has been commissioned). The Diamond Tree Studio will only order the item/s and materials when at least 50% of the agreed purchase price has been received. Title to and property in the goods will not pass to the Customer until the purchase price has been paid in full.
Special order stock and custom created jewellery is not covered by our 7 day Change of Mind policy.
The Diamond Tree Studio may elect to withhold the deposit to cover its costs;
on termination of a special order/custom created jewellery item and the goods may be returned to stock within 30 days and the customer will have no claim to the goods in this instance.
Warranties offered by The Diamond Tree Jewellery Studio.
The Diamond Tree Jewellery Studio offers a 12 month limited jewellery warranty on items created by The Diamond Tree Jewellery Studio.
The business providing these limited warranties is The Diamond Tree Jewellery Studio, which can be contacted at:
Postal address: Po Box 4209, Baldivis Western Australia
Telephone: 0491 626 582
All Diamond Tree Jewellery Studio jewellery comes with an exclusive 12 month limited warranty of quality and workmanship from the date of purchase. If you are not completely satisfied with the quality or the workmanship of any item purchased, we will refund, exchange or repair your purchase at our discretion. To make a claim under this warranty, simply bring the item purchased and the relevant Diamond Tree Jewellery Studio receipt within 12 months from the date of purchase. These conditions mean that the item must not have been subjected to wear deemed to be beyond normal ; the item must not be intentionally damaged, excessive scratches, or signs of abnormal wear. Determination of an item matching these definitions is at the sole discretion of The Diamond Tree Jewellery Studio.
Where the jewellery requires repair or replacement because it is of unacceptable quality or because of major manufacturing failure then:
if the cost of returning the jewellery to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the jewellery to us for repair, replacement or return.
Damage resulting from the mistreatment of jewellery is not covered by this warranty. If the item purchased is not of an acceptable quality in the reasonable opinion of a qualified jeweller, we will refund, exchange or repair your purchase.
Nothing in the above warranty is intended to exclude or restrict the application of the Competition and Consumer Act 2010 and the Australian Consumer Law, including any warranties or guarantees that cannot be excluded.
Owner Lifetime: the lifetime of the individual purchasing the product or the lifetime of the first person the product is gifted to. Owner lifetime ceases if ownership of the product is subsequently transferred to another party.
Items purchased through the Diamond Tree Jewellery Studio that have been supplied by a third party shall be covered by the warranty of that particular company.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Third party suppliers shall provide their own warranty conditions for which the Diamond Tree Studio is not responsible for. Due care and effort will be implemented by the Diamond Tree Jewellery Studio to honor third party warranties where possible (This is understood by the customer to be under the discretion of the third party/supplier)
Gem/ Stone Waiver
The Diamond Tree Jewellery Studio will not be responsible to check the quality and grade of diamonds and stones upon
receipt from you, the customer. The Diamond Tree Jewellery Studio will advise of any faults or flaws that may increase the risk of breakage.
Although we will do everything possible to provide superior service, inevitably there will be situations in which there will be a loss or breakage of stone(s). Loss of stone(s) or breakage of stone(s) once in the Diamond Tree Studio workshop will not be covered for replacement by The Diamond Tree Jewellery Studio. It is the understanding of the customer that there is a possibility of loss or damage of stone(s) during repair/production. Should there be a need to replace a diamond(s), gemstone(s), The Diamond Tree Studio will convey the details of the loss or breakage to the customer and provide a solution/replacement at the customers cost.
Professional Care Plan
The Diamond Tree Jewellery Studio Care Plan offers you peace of mind protection on your valued purchase. Professional Care Plans are available in both 3 year and lifetime packages. The terms and conditions of the Professional Care Plan can be accessed here.
3 Month Repair Guarantee
All Diamond Tree Jewellery Studio repaired goods come with an exclusive 3 month guarantee on quality of workmanship from the date such goods are collected from Diamond Tree Jewellery Studio . If you are not completely satisfied with the quality of workmanship of any repaired item, simply bring your repaired item and the relevant Diamond Tree Jewellery Studio receipt. If the workmanship of your item is not of an acceptable quality in the reasonable opinion of a qualified jeweller, we will refund the repair cost or repair the item again. Damage resulting from the mistreatment of jewellery is not covered by this guarantee.
If another jeweller undertakes work on a piece custom make and designed by The Diamond Tree Jewellery Studio, including resizing or repairs, this warranty will be voided.
The Diamond Tree Jewellery Studio encourages each client to return the piece to The Diamond Tree Jewellery Studio for repairs and resizes if required. The Diamond Tree Jewellery Studio will not take any responsibility for repairs or resizes undertaken by other jewellers.
Loose diamonds, coloured stones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid.
All cancellations will forfeit the deposit.
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into the Diamond Tree Jewellery Studio Site and In-Store, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trade names, service marks, copyrights or otherwise protected property of Diamond Tree Jewellery Studio, or used under license or otherwise, and all rights thereto are specifically reserved.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by Diamond Tree Jewellery Studio (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
THIRD PARTY WEBSITES:
The Diamond Tree Jewellery Studio Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). Diamond Tree Jewellery Studio does not make any representations or warranties about any Third-Party Sites you may access through the Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that Diamond Tree Jewellery Studio sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of Australia and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.
DISCLAIMER AND LIMITATION OF LIABILITY:
Diamond Tree Jewellery Studio attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors in Diamond Tree Jewellery Studio advertising and on the Diamond Tree Jewellery Studio website. We reserve the right to make corrections and changes without notice. Your use and browsing of, and any reliance by you upon the Diamond Tree Jewellery Studio Site is at your own risk and you assume responsibility associated with the Site, provided “AS IS.” Diamond Tree Jewellery Studio disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose.
Diamond Tree Jewellery Studio does not warrant that the Diamond Tree Jewellery Studio content, materials or services will be timely, secure, uninterrupted or error free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.